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  • Shipping & Delivery

     Shipping Information - India

    We're happy to offer our Indian customers with complimentary shipping via trusted carriers like DTDC, Bluedart, and Delhivery. Please note that orders placed with Cash on Delivery (COD) will incur a nominal fee of INR 99.

    Kindly keep in mind that we are unable to ship orders to PO boxes or military addresses. For our friends in rural areas, please allow an extra day or more for processing deliveries. Additionally, custom orders may require additional time, and we'll specify the dispatch time in the product note.

    When it comes to OCTORI Duty imposed by state governments, it's essential to note that domestic customers are responsible for any associated fees. The specifics of which shipments may incur these charges and the amounts applied are beyond our anticipation. In case of refusal, the cost of the goods or return service fees will be applicable.

    Delivery Method: Typically, we ship orders within 7-10 business days unless otherwise specified. Although it's rare, slight delays may occur due to government regulations, unexpected events, or other unforeseen circumstances.

    Shipping Charges: Standard Shipping - We're pleased to offer complimentary shipping within India. However, orders placed under COD will have a flat rate fee of INR 99.

    Please remember:

    • Deliveries to remote areas may have additional charges.
    • Shipments to Jammu & Kashmir and North Eastern states may involve extra fees and extended delivery times.

    Shipping Information - International

    Delivery Method: International shipping charges are detailed on our website. Shipping costs and delivery times will vary based on your location. All international parcels are entrusted to reliable carriers like DHL, FedEx, and Aramex, with processing taking place from Monday to Saturday. Please note that precise international delivery times cannot be guaranteed due to customs procedures.

    *Prices do not include custom duty.

    Please Note: VAT, duties, and taxes will be applied as per your country's regulations and are the responsibility of the customer. These charges will be billed separately by the courier company upon delivery.

    Shipping charges are determined by your parcel's weight and destination. Shipping companies factor in package weight, customs clearance, and other variables when calculating shipping costs. Unfortunately, we cannot provide exact duty amounts. For more details, please reach out to us at shop@rachanareddy.com.

    Important Shipping Information

    • Order cut-off times are provided as rough guidelines and do not account for potential delays related to payment authorization. Estimated delivery times are approximate and commence from the dispatch date.

    • We are not responsible for delays caused by natural disasters or unforeseeable circumstances.

    • Redirecting orders after dispatch is not feasible.

    • All orders require a signature and ID confirmation upon delivery.

    • Presently, each order can only be shipped to a single destination address. To ship products to different addresses, kindly place separate orders.

    • While we strive to dispatch all items together, this may not always be feasible due to product characteristics or availability.

    • To ensure swift and secure delivery, we exclusively partner with reputable courier agencies.

    • If you suspect any tampering or damage to the packaging, please refuse delivery and get in touch with our help desk at +91 9620489178 or email us at shop@rachanareddy.com, including your order reference number. We'll make every effort to expedite a replacement delivery.