Returns & Exchanges

Before you proceed with initiating a return for a Rachana Reddy product, we encourage you to pause for a moment and appreciate the distinctiveness of our meticulously handcrafted items. Most of our products are meticulously handcrafted by traditional artisans in India, resulting in each product being distinct and possessing slight variations. As a result, wood, metal, stones, cane, leather used in our creations may exhibit slight differences. Please note that all our products undergo rigorous quality control procedures before being shipped to you.

Returns Policy for Rachana Reddy

At Rachana Reddy, we acknowledge returns of products exclusively related to online purchases from www.racahnareddy.com and does not extend to products bought through other retail outlets.

Damaged or Hampered Products during Transportation

Should you receive a product that has suffered damage or compromise during transit, kindly inform us via email within 72 hours of receiving the item. It is imperative that the damaged product be returned to our warehouse within a one-week period, as failure to adhere to this timeframe will exempt Rachana Reddy from assuming responsibility for the merchandise. To report such occurrences, please get in touch with us atshop@rachanareddy.com. Be assured of a swift response from our team. We will conduct a thorough investigation into the damage and proceed with the necessary repairs or replacement.

Please note that all shipping costs for such returns will be the responsibility of the customer. Rachana Reddy will cover the expenses related to the transaction only after the merchandise has been repaired.

Damage Due to Usage

If specific components of the product, such as hardware elements (locks, studs, screws, buckles, straps), experience damage due to regular use, we will consider repair requests only if they are made within two weeks from the date of receiving the item after dispatch from our warehouse.

For products eligible for repair due to damage, customers will be responsible for the shipping costs associated with returning the merchandise to our warehouse. Rachana Reddy will cover the transaction expenses only once the merchandise has been effectively repaired.

Personalized/Customized/Sale Products

Please note that personalized or customized products are not eligible for return or exchange.

Refunds - Credit Note

In the event of a return, we do not provide monetary refunds for the purchase amount. A credit note/voucher will be issued that can be redeemed for any future purchase on our website, with a validity period of three months.

We are committed to ensuring your satisfaction with Rachana Reddy products. If you have any questions or concerns about our returns policy, please do not hesitate to contact us. Your shopping experience is important to us, and we are here to assist you in every way we can.

Cancellation

We kindly request you to place your order mindfully, as each Rachana Reddy piece is meticulously handcrafted, and production begins promptly upon order placement. Once an order has been placed, customers have the option to cancel it only if the order has not yet been shipped. However, please be aware that we do not entertain any cancellations once the product has been dispatched from our warehouse.

In the event of a cancellation, no monetary refund will be issued for the purchase amount. Nevertheless, you have the flexibility to exchange the product for another item(s) of equal or higher value by covering the price difference. Alternatively, you can choose to receive a credit note that is redeemable for future purchases on our website, with a validity period of 6 months.

Please note that if there is any delay in the delivery due to unforeseen circumstances during transit, the order cannot be canceled, and no credit refund will be provided in such cases.

Guarantee

All products available on this website are guaranteed to be authentic. However, we cannot verify the authenticity of items not purchased from www.rachanareddy.com.