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FAQ

ABOUT PRODUCTS

Our handcrafted accessories offer a distinctive blend of elegance and sustainability and go beyond mere adornments; they spark conversations, ignite intrigue, and, above all, extend your unique individuality

Yes, wooden handbags are renowned for their durability and can endure for years with the right care. They are meticulously sealed on the surface to shield against wear and tear.

Our choice of (carefully reclaimed) teak wood, seasoned over many years, ensures strength, resilience to weather, resistance to insects and decay, thereby preserving their form for years to come. Furthermore, the wood retains its natural luster thanks to its special oil content.

At Rachana Reddy Atelier, our unwavering commitment revolves around the meticulous selection of premium sustainable and renewable materials that define our product offerings.

For more information please read : Materials & Sustainability

We respect and understand the importance of preserving our natural resources and the challenge of balancing our fragile eco-system. As such, we have ingrained several policies at the core of what we do and the materials we use.

For more info, please read: Materials & Sustainability

CARE

Our accessories are created with the intention of being your long-lasting companions, cherished by future generations. To keep them looking their best, we kindly request that you handle them with care.

Wood: The lightness of the wood was meticulously achieved so you can enjoy the clutch to the fullest. Handle with love and protect from possible falls and sharp objects.

The natural teak wood used in the making of these clutches has a varying grain structure resulting in different surface patterns and slight variations in color, making each piece unique and special in its own way.

To maintain its beauty and preserve it as an heirloom piece, gently wipe it with a soft cloth and store it in the provided dust bag.

 

Warranties

Our dedication to unparalleled quality and artistry extends not only to the product's inception but also to the service we provide for you and your purchase.

We proudly offer a comprehensive manufacturer's warranty against any defects. We are readily available to replace, repair, and service your product as promptly as possible.

For assistance, please reach out to our customer service team at shop@rachanareddy.com and we will attend to your needs with care and attention. Read more here: Warranties

ORDERS

Our order processing is prompt, and once an order is confirmed, changes or cancellations are typically challenging.

However, we will genuinely try to accommodate your modification requests if they are conveyed within 24 hours of placing your order.

PAYMENT

We currently accept MasterCard, Visa, American Express, PayPal from our customers world wide via credit/debit cards and net banking options.

Rest assured, all payments conducted on www.rachanareddy.com are safeguarded. We employ the highest commercially available level of the Secure Sockets Layer (SSL) protocol, featuring a robust 128-bit encryption key length. Importantly, we do not retain any of your payment details for your security.

We're sorry, but at this time, we do not offer the option of Cash on Delivery (COD).

Our payment system operates on a fully prepaid basis, as a significant portion of our products is crafted upon receiving an order.

RETURNS

We only accept returns and exchanges on domestic orders within India.

We accept returns only if notified with 3 days of delivery receipt.

For more information on refunds, please read: Returns

We do not offer monetary refunds, Refunds will be made only in the form of store credit/voucher redeemable within six months.

For more information on refunds, please read Returns

SHIPPING & DELIVERY

Typically, we ship orders within 7-15 business dayswith India unless otherwise specified in the product note.

International shipping delivery times will vary based on your location. We are usually able to deliver orders within15-20 business days, provided there are no unforeseen issues during transit/ at customs which would then be beyond our control.

'Made to order' products may take 30-45 days and this is usually specified in the product section.

Please read more here: Shipping

Yes, we ship worldwide!

India: We are happy to provide complimentary shipping within India.

International : Shipping charges are determined by your parcel's weight and destination. Shipping companies factor in package weight, customs clearance, and other variables when calculating shipping costs.

All international parcels are entrusted to reliable carriers like DHL, FedEx, and Aramex.

Shipping costs will be applied at checkout as per your order weight and location.

Please read more here:Shipping

VAT, duties, and taxes will be applied as per your country's regulations and are the responsibility of the customer.

These charges will be billed separately by the courier company upon delivery.

Unfortunately, we cannot provide exact duty amounts. 

Please read more here: Shipping